{"id":1420,"date":"2021-05-24T10:52:48","date_gmt":"2021-05-24T07:52:48","guid":{"rendered":"https:\/\/shop.ltu.basketball\/grazinimas-ir-garantija\/"},"modified":"2026-03-25T16:43:22","modified_gmt":"2026-03-25T14:43:22","slug":"grazinimas-ir-garantija","status":"publish","type":"page","link":"https:\/\/shop.ltu.basketball\/en\/grazinimas-ir-garantija\/","title":{"rendered":"Returns and Warranty"},"content":{"rendered":"\n  <div id=\"page-header-1030299232\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Returns and Warranty          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\t<div id=\"gap-334947202\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-334947202 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"returns-info\" style=\"max-width: 900px; line-height: 1.7; color: #222;\">\n<div style=\"margin: 0 0 28px; padding: 20px 24px; border: 1px solid #ead7d7; border-radius: 12px; background: #fff8f8;\">\n<p style=\"margin: 0 0 10px;\"><strong>Attention:<\/strong> the returned item must be unused, unworn, unwashed, undamaged, and must retain its commercial appearance. All tags, protective films, and other original elements must be preserved. <\/p>\n<p style=\"margin: 0;\"><strong>Personalized items, including name-printed jerseys, are not exchangeable and non-returnable.<\/strong><\/p>\n<\/p>\n<\/div>\n<p>\n Returns and warranty for goods in the online store<strong> shop.ltu.basketball<\/strong> are carried out in accordance with the Civil Code of the Republic of Lithuania and other applicable legal acts regulating consumer rights.\n  <\/p>\n<div style=\"margin: 28px 0; padding: 24px; border: 1px solid #e5e5e5; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">1. Return of goods of proper quality<\/h3>\n<p style=\"margin: 0 0 12px;\">\n If the item does not suit you, you may <strong>return it within 14 days from the date of delivery.<\/strong>\n    <\/p>\n<p style=\"margin: 0 0 12px;\">\n The returned item must be:\n    <\/p>\n<ul style=\"margin: 0 0 16px 20px; padding: 0;\">\n<li>unused, unworn, and unwashed;<\/li>\n<li>undamaged and retaining its commercial appearance;<\/li>\n<li>with preserved tags and other original elements;<\/li>\n<li>returned together with the proof of purchase document and a completed return form.<\/li>\n<\/ul>\n<p style=\"margin: 0;\">\n The seller has the right to refuse to accept the returned item if the return conditions specified on this page have not been met.\n    <\/p>\n<\/p>\n<\/div>\n<div style=\"margin: 28px 0; padding: 24px; border: 1px solid #e5e5e5; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">2. Non-returnable items<\/h3>\n<p style=\"margin: 0 0 12px;\">\n Non-returnable and non-exchangeable items are those that have been produced or customized according to an individual order.\n    <\/p>\n<ul style=\"margin: 0 0 16px 20px; padding: 0;\">\n<li>name-printed jerseys;<\/li>\n<li>personalized apparel with a custom inscription;<\/li>\n<li>other items produced according to the buyer\u2019s individual order.<\/li>\n<\/ul>\n<p style=\"margin: 0;\">\n Also, due to hygiene and other exceptions provided by law, some items may be non-returnable, for example underwear products, socks, or other items subject to legal restrictions.\n    <\/p>\n<\/p>\n<\/div>\n<div style=\"margin: 28px 0; padding: 24px; border: 1px solid #e5e5e5; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">3. Defective or incorrectly delivered items<\/h3>\n<p style=\"margin: 0 0 12px;\">\n If you have received a defective item or the wrong item has been delivered, please contact us as soon as possible.\n    <\/p>\n<p style=\"margin: 0 0 12px;\">\n In such a case, the Seller undertakes to accept the item and, depending on the situation, offer one of the following solutions:\n    <\/p>\n<ul style=\"margin: 0 0 16px 20px; padding: 0;\">\n<li>replace the item with an equivalent suitable item;<\/li>\n<li>eliminate the defects of the item, if possible;<\/li>\n<li>refund the paid amount if replacement or repair is not possible.<\/li>\n<\/ul>\n<p style=\"margin: 0;\">\n Under the law, the seller is responsible for non-conformity of goods that becomes apparent within <strong>2 years from the date of delivery.<\/strong>\n    <\/p>\n<\/p>\n<\/div>\n<div style=\"margin: 28px 0; padding: 24px; border: 1px solid #e5e5e5; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">4. How to return a product?<\/h3>\n<p style=\"margin: 0 0 12px;\">\n To return a product, please complete the<strong><a href=\"https:\/\/shop.ltu.basketball\/wp-content\/uploads\/2024\/09\/LT-Grazinimo-forma.pdf\" target=\"_blank\" rel=\"noopener\"> product return form <\/a><\/strong>and submit it together with the returned item in one of the following ways:\n    <\/p>\n<ul style=\"margin: 0 0 16px 20px; padding: 0;\">\n<li>send the item back to the store;<\/li>\n<li>or deliver it directly to the address: <strong>Santakos str. 11, LT-44279 Kaunas <\/strong>.<\/li>\n<\/ul>\n<p style=\"margin: 0;\">\n      <strong>Official Lithuanian national basketball team merchandise store<\/strong><br>Santakos St. 11, Kaunas<br>Working hours: <strong>Tue\u2013Fri 10:00\u201317:00 <\/strong>(12:00\u201313:00 break), <strong>Sat 11:00\u201316:00<\/strong> \n    <\/p>\n<\/p>\n<\/div>\n<div style=\"margin: 28px 0; padding: 24px; border: 1px solid #e5e5e5; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">5. Return costs<\/h3>\n<p style=\"margin: 0 0 12px;\">\n If you chose DPD delivery when placing your order and received a return code, you do not need to pay any additional return fees in Lithuania.\n    <\/p>\n<p style=\"margin: 0 0 12px;\">\n In all other cases, the return costs are the responsibility of the buyer.\n    <\/p>\n<p style=\"margin: 0;\">\n When returning items from abroad, the return costs are also the responsibility of the buyer.\n    <\/p>\n<\/p>\n<\/div>\n<div style=\"margin: 28px 0 0; padding: 24px; border: 1px solid #d9d9d9; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">6. Refunds<\/h3>\n<p style=\"margin: 0 0 12px;\">\n Once we receive the returned item and verify that it meets the return conditions, we will refund the money to the account specified at the time of purchase.\n    <\/p>\n<p style=\"margin: 0 0 12px;\">\n The refund for returned items will be transferred <strong>no later than within 14 days from the date we receive the returned item.<\/strong>\n    <\/p>\n<p style=\"margin: 0;\">\n The time it takes for the funds to be credited may depend on your bank or payment service provider.\n    <\/p>\n<\/p>\n<\/div>\n<div style=\"margin: 28px 0 0; padding: 24px; border: 1px solid #d9d9d9; border-radius: 12px; background: #fafafa;\">\n<h3 style=\"margin: 0 0 16px;\">7. Item Exchange<\/h3>\n<p style=\"margin: 0;\">\n We currently do not offer a separate item exchange service. If you would like a product in a different color, size, or model, please return the unsuitable item and place a new order.<br> <br> \n    <\/p>\n<\/p>\n<\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-left-sidebar.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1420","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Warranty - SHOP.LTU.BASKETBALL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.ltu.basketball\/en\/grazinimas-ir-garantija\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Warranty - 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